Responsible Gambling Policy

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Gambling is a form of leisure and entertainment. Before playing you should know how much time and money you can afford to spend. Make sure gambling does not become a problem in your life and you do not lose control of your play.

In order to avoid problems with gambling, please keep the following in mind:

  • Decide beforehand how much money you are willing to spend.
  • Don't try to recoup your losses, they may only increase.
  • Beware of how often and for how long you play.
  • When you are winning, take occasional breaks. Think about the smart time to stop.
  • Remember that gambling is entertainment. It's not a way to get rich quickly and pay off your debts.
  • Don't forget that gambling is a game of chance. There are no systems or formulas to guarantee success.
  • Set a time limit in advance.
  • Consider setting a spending limit in advance.
  • Don't gamble when you're depressed or upset.
  • Balance gambling with other activities.
  • Don't drink or take drugs when gambling.

If you have ever been worried about gambling problems or are just curious to check the results, please try our quick self assessment test.

To find out more on problem gambling go to: https://www.ncpgambling.org/ or visit Gamblers Anonymous https://www.gamblersanonymous.org

Session Reminder

A session duration reminder feature within the casino software informs you how long you have been playing. You can select reminders to be displayed in increments, up to a maximum of 3 hours. You can enable or disable the reminder feature any time through the casino software.

Deposit Limits

Daily, Weekly and Monthly deposit limits can be set on your account.

If you feel that you would benefit from setting your own deposit limits, you can activate this feature any time through the casino software.

Please note that should you wish to increase your limits again or remove them completely, this will not be effective immediately. Only after 24 hours has lapsed will increased limits be available.

Take a Break period

If you would like assistance with managing your level of play at the casino or seeking a short break from gambling, Phoenician Casino offers an option to take a break.

  • A period of 24 hours, 1 week, 4 weeks, or 12 weeks
  • On expiration of the period chosen your account will be re-activated

Please note that once a take a break request has been applied, should you wish to reverse this decision, a 24 hour cooling off period applies.

Should you feel this could be the most appropriate action for you to take, please contact our casino support team to discuss implementation of this measure.

Self-Exclusion

Should you feel you have a gambling problem and require a longer restriction, we offer a Self–Exclusion option.

  • A period of between 6 months and 5 years
  • Exclusion on a specified casino account or across any other accounts held
  • You may request your account to be re-activated* after which a a 24 hour cooling off period applies. You may request this by contacting the support team.
  • Prevention of activity on newly opened accounts** if self-excluded.

Please note that once a self-exclusion request has been applied, should you wish to reverse this decision a 24 hour cooling off period applies. You are advised to carefully consider this decision before committing to a self-exclusion and discuss your situation with a gambling help group if you are in any doubt.

In order to initiate a Self-Exclusion period due to a gambling problem, please contact our casino support team to discuss implementation of this measure.

Should you decide to enter a self-exclusion period, please ensure that you self-exclude at any other gambling operators, where you may also hold accounts. Doing so will assist to maximise the effectiveness of your exclusion.

* Should Phoenician Casino deem it unwise or unhealthy for the Gaming Account to be re-opened it will be closed permanently at the sole discretion of Phoenician Casino.

** Although we make every effort to ensure new accounts are identified as self-excluded, we respectfully ask that self-excluded account holders refrain from attempting to open new accounts. This is as we cannot be responsible for allowing gaming activity if you deliberately attempt to circumvent our systems.

Underage Gambling

Casino play at Phoenician Casino is available only to persons older than 19 years of age. It is illegal for minors to play at this online casino under any circumstances.

We reserve the right to perform age verification checks and to also request personal identification documentation at any stage in order to ensure the prohibition of play by minors.

Anyone using the casino software who is found to be under the age of 19 will have all game play voided and any winnings forfeited. We may also report them to the relevant authorities.

Parental Controls

We recommend the following 3rd party programs to restrict children from accessing inappropriate websites.

Cyberpatrol | Cybersitter | Netnanny

Conditions of Play

Make sure you follow the terms and conditions of play in our casino. You can access our terms and conditions any time by clicking here..

Dispute Resolution

The Casino Support Centre is available if you experience any difficulties. Should there be any claim or dispute arising from past or current transactions please contact us. If we are unable to settle the dispute, we will refer the dispute to an arbiter, such as eCogra, whose decision will be final subject to full representation given to all parties involved. Players residing in the EU can also contact the European Commission's ODR Platform for assistance with alternative dispute resolution.